top of page

Refund Policy For Mentalisa

Last updated 9/2/2022

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for [a full refund], [store credit], or [an exchange]. Please see below for more information on our return policy. Please see below for more information on our return policy. 

RETURNS

All returns must be postmarked within 14 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at talk@northeapp.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number,] place the item securely in its original packaging and [include your proof of purchase / the return form provided / other], and mail your return to the following address:

[Mentalisa]

Attn: Returns

[RMA #]

[Street Address]

[City, State ZIP Code]

[Country]

Return shipping charges will be paid or reimbursed by us. / Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. / You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us. / Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. You may also use the prepaid shipping label enclosed with your package. If you use the prepaid shipping label, $[Dollar Amount] will be deducted from your return to cover shipping charges.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your [return] or [exchange]. Please allow at least [#] days from the receipt of your item to process your [return] or [exchange]. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be [returned] or [exchanged]:

  • [Item]

  • [Item]

  • [Item]

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

  • A $[Dollar Amount] restocking fee will be charged for all returns in excess of $[Dollar Amount].

  • Sale items are FINAL SALE and cannot be returned.

  • [Other]

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

[Phone Number]

[Email Address]

Download Refund & Return Policy

Return Policy Generator

2. Why Do I Need a Return Policy?

There are three big reasons your business needs a return and refund policy:

1. Safeguard against legal backlash — Rules regarding store policies (including online / ecommerce stores) are determined and upheld by two bodies in the US: individual states and the Federal Trade Commission (FTC).

Laws regarding returns and refunds vary from state to state. Some states leave return disputes to the jurisdiction of the retailer, while some state legislation — like the California refund law — outline requirements for clearly displaying a return policy to your customers.

The FTC only inserts itself into return and refund disputes if there’s an indication of corruption or illicit business practices at hand. If your busine

Rules
Privacy Policy
bottom of page